Refund Policy

Because caviar is a perishable luxury food product, all sales are considered final once the package has been delivered and accepted. We do not accept returns of opened or unopened tins for hygiene and food-safety reasons.

Your satisfaction is paramount. If your order arrives damaged, the seal is broken, or the product temperature is visibly compromised, please contact our concierge within 24 hours of delivery with the order number and photographs of the package and product. We will arrange a complimentary replacement or full refund at our discretion.

If a shipment is lost in transit or arrives more than 24 hours past the carrier's guaranteed delivery window, we will issue a full refund or send a complimentary replacement on the next available shipping day.

Orders may be cancelled for a full refund up to the moment they are dispatched. Once a tracking number has been issued, the order can no longer be cancelled.

Approved refunds are issued to the original method of payment and typically appear within 5–10 business days, depending on your bank.

To begin a claim, write to support@caviaclub.com with your order number. Our concierge replies the same day.